What information do we collect?
We collect information from you when you place an order or subscribe to our newsletter.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. Credit card information will not be retained unless you choose to save card details. You also have the right to request that your personal data is deleted or to restrict processing in accordance with data protection laws. We will respond to and complete any data removal requests within 30 days.
When sending a contact form message on our website, we ask for your name, e-mail and a message which will include any information you wish to give us.
When purchasing a pre-order or products such as our eVideo, you will be asked to input timestamp data along with your name and e-mail address and any other relevant data after you have ordered the product. This is for us to identify where you are in the video and process the order.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To Answer Queries
When you send a contact form message on our contact page or sending us an e-mail independently, we use the information you have provided to contact you back.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We use a payment gateway to process you orders. All supplied sensitive/credit information is encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards numbers, financials, etc.) will not be stored on our servers.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
When registering for a university funded ‘free personalised clip’, and provided a data sharing agreement with the university is in place, your data is released to the university along with your contact details and chosen GDPR preferences.
We use FetchApp to deliver some of our products to customers, FetchApp are within GDPR Compliance:
How long do we keep your data.
We retain client data for 5 years after contract completion. We retain all clips produced for a maximum period of 5 years.
Third party links
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store–you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at https://www.mygraduationfilm.com/?page_id=1375
You may have access to all information that we hold by requesting this in writing. Please either email firstname.lastname@example.org or post a letter to: The Forge, Unit 7, Wrotham Business Park, Barnet, Hertfordshire EN5 4SZ, UK. You can ask the organisation to change incorrect or incomplete data at any time. You may ask us to delete or remove personal data that we hold unless there is no other legal reason for us to keep it.